{"id":11780,"date":"2026-04-27T10:38:43","date_gmt":"2026-04-27T14:38:43","guid":{"rendered":"https:\/\/alimentsamga.com\/?p=11780"},"modified":"2026-04-27T10:48:02","modified_gmt":"2026-04-27T14:48:02","slug":"conditions-de-livraison-et-de-retour","status":"publish","type":"post","link":"https:\/\/alimentsamga.com\/fr\/conditions-de-livraison-et-de-retour\/","title":{"rendered":"ALIMENTS AMGA \u2013 CONDITIONS DE LIVRAISON ET DE RETOUR"},"content":{"rendered":"<ol>\n<li><strong> Champ d\u2019application<\/strong><\/li>\n<\/ol>\n<p>Les pr\u00e9sentes conditions (\u00ab Entente \u00bb) r\u00e9gissent l\u2019ensemble des ventes, livraisons et transactions entre Aliments AMGA (\u00ab AMGA \u00bb) et ses clients.<\/p>\n<p>En passant une commande, en acceptant une livraison ou en recevant des marchandises, le client reconna\u00eet avoir pris connaissance de la pr\u00e9sente Entente et accepte d\u2019y \u00eatre li\u00e9.<\/p>\n<p>Aucune d\u00e9rogation n\u2019est valide sans une autorisation \u00e9crite d\u2019un repr\u00e9sentant autoris\u00e9 de la direction d\u2019AMGA.<\/p>\n<ol start=\"2\">\n<li><strong> Commandes et acceptation<\/strong><\/li>\n<\/ol>\n<p>Toutes les commandes sont sujettes \u00e0 l\u2019acceptation d\u2019AMGA.<\/p>\n<p>AMGA se r\u00e9serve le droit de :<\/p>\n<ul>\n<li>accepter ou refuser toute commande ;<\/li>\n<li>modifier ou substituer des produits selon la disponibilit\u00e9 ;<\/li>\n<li>annuler une commande en cas de contraintes op\u00e9rationnelles ou d\u2019approvisionnement ;<\/li>\n<li>ajuster les prix avant la livraison en fonction des fluctuations du march\u00e9.<\/li>\n<\/ul>\n<p>La confirmation d\u2019une commande ne garantit pas la disponibilit\u00e9 des produits au moment de la livraison.<\/p>\n<ol start=\"3\">\n<li><strong> Conditions de livraison<\/strong><\/li>\n<\/ol>\n<p><strong>3.1 Livraison compl\u00e9t\u00e9e<\/strong><\/p>\n<p>La livraison est r\u00e9put\u00e9e compl\u00e9t\u00e9e lorsque :<\/p>\n<ul>\n<li>les produits sont livr\u00e9s \u00e0 l\u2019emplacement d\u00e9sign\u00e9 par le client ; et<\/li>\n<li>les marchandises sont remises physiquement ou d\u00e9pos\u00e9es au point de livraison convenu.<\/li>\n<\/ul>\n<p>\u00c0 ce moment, les risques et responsabilit\u00e9s sont transf\u00e9r\u00e9s au client.<\/p>\n<p><strong>3.2 Inspection \u00e0 la livraison<\/strong><\/p>\n<p>Le client est tenu d\u2019inspecter les marchandises au moment de la livraison.<\/p>\n<p>Tout probl\u00e8me apparent doit \u00eatre signal\u00e9 imm\u00e9diatement lors de la livraison. \u00c0 d\u00e9faut, les marchandises sont r\u00e9put\u00e9es accept\u00e9es dans leur \u00e9tat au moment de la livraison.<\/p>\n<p><strong>3.3 Produits n\u00e9cessitant un contr\u00f4le de temp\u00e9rature<\/strong><\/p>\n<p>Pour les produits frais et congel\u00e9s, le maintien de la cha\u00eene de froid est requis d\u00e8s la livraison.<\/p>\n<p>AMGA n\u2019est pas responsable de l\u2019\u00e9tat des produits apr\u00e8s la compl\u00e9tion de la livraison.<\/p>\n<ol start=\"4\">\n<li><strong> Politique d\u2019autorisation de retour<\/strong><\/li>\n<\/ol>\n<p><strong>4.1 Autorisation obligatoire<\/strong><\/p>\n<p>Tout retour doit faire l\u2019objet d\u2019une autorisation \u00e9crite pr\u00e9alable d\u2019AMGA.<\/p>\n<p>Aucun produit ne peut \u00eatre retourn\u00e9, r\u00e9cup\u00e9r\u00e9 ou cr\u00e9dit\u00e9 sans approbation explicite.<\/p>\n<p>Les chauffeurs et livreurs ne sont pas autoris\u00e9s \u00e0 approuver des retours.<\/p>\n<p>Tout retour non autoris\u00e9 ne donne droit \u00e0 aucun cr\u00e9dit, remboursement ou remplacement.<\/p>\n<p><strong>4.2 Proc\u00e9dure de retour<\/strong><\/p>\n<p>Tout probl\u00e8me doit \u00eatre signal\u00e9 imm\u00e9diatement \u00e0 AMGA.<\/p>\n<p>AMGA analysera la situation et transmettra des instructions pouvant inclure :<\/p>\n<ul>\n<li>la conservation du produit par le client ;<\/li>\n<li>le retour du produit ;<\/li>\n<li>la disposition du produit.<\/li>\n<\/ul>\n<p>Seules les instructions \u00e9mises par AMGA sont valides.<\/p>\n<ol start=\"5\">\n<li><strong> R\u00e9clamations et d\u00e9lais (norme hybride)<\/strong><\/li>\n<\/ol>\n<p>Les r\u00e9clamations doivent \u00eatre soumises dans les d\u00e9lais suivants :<\/p>\n<ul>\n<li>Produits frais : dans un d\u00e9lai de 2 jours ouvrables<\/li>\n<li>Produits congel\u00e9s : dans un d\u00e9lai de 3 jours ouvrables<\/li>\n<\/ul>\n<p>Toute r\u00e9clamation soumise hors d\u00e9lai peut \u00eatre refus\u00e9e \u00e0 la discr\u00e9tion d\u2019AMGA, sauf dans le cas de vices cach\u00e9s non d\u00e9celables lors de la livraison.<\/p>\n<ol start=\"6\">\n<li><strong> R\u00e9clamations admissibles<\/strong><\/li>\n<\/ol>\n<p>Seules les r\u00e9clamations suivantes seront consid\u00e9r\u00e9es :<\/p>\n<ul>\n<li>produits endommag\u00e9s \u00e0 la livraison ;<\/li>\n<li>produits incorrects ;<\/li>\n<li>produits non conformes aux sp\u00e9cifications convenues ;<\/li>\n<li>rupture de la cha\u00eene de froid constat\u00e9e \u00e0 la livraison.<\/li>\n<\/ul>\n<p>Toute r\u00e9clamation est sujette \u00e0 v\u00e9rification par AMGA.<\/p>\n<ol start=\"7\">\n<li><strong> Exclusions (r\u00e9clamations non admissibles)<\/strong><\/li>\n<\/ol>\n<p>AMGA n\u2019accepte aucune responsabilit\u00e9 pour :<\/p>\n<ul>\n<li>changement d\u2019avis ;<\/li>\n<li>go\u00fbt, texture ou pr\u00e9f\u00e9rence ;<\/li>\n<li>surcommande ou surplus d\u2019inventaire ;<\/li>\n<li>mauvaise entreposage ou manipulation apr\u00e8s la livraison ;<\/li>\n<li>produits ouverts, utilis\u00e9s ou reconditionn\u00e9s ;<\/li>\n<li>r\u00e9clamations soumises hors d\u00e9lai applicable.<\/li>\n<\/ul>\n<ol start=\"8\">\n<li><strong> Conditions applicables aux retours<\/strong><\/li>\n<\/ol>\n<p>Lorsqu\u2019un retour est autoris\u00e9, le produit doit :<\/p>\n<ul>\n<li>\u00eatre dans son emballage d\u2019origine ;<\/li>\n<li>\u00eatre non ouvert et non utilis\u00e9 ;<\/li>\n<li>avoir \u00e9t\u00e9 conserv\u00e9 selon les conditions appropri\u00e9es ;<\/li>\n<li>\u00eatre en condition revendable, selon l\u2019\u00e9valuation raisonnable d\u2019AMGA.<\/li>\n<\/ul>\n<p>Le non-respect de ces conditions peut entra\u00eener le refus de la r\u00e9clamation.<\/p>\n<ol start=\"9\">\n<li><strong> Politique de cr\u00e9dit, remboursement et remplacement<\/strong><\/li>\n<\/ol>\n<p>Les solutions sont d\u00e9termin\u00e9es par AMGA, de mani\u00e8re raisonnable.<\/p>\n<ul>\n<li>Les notes de cr\u00e9dit constituent la forme standard de compensation<\/li>\n<li>Les remboursements sont exceptionnels et n\u00e9cessitent une approbation \u00e9crite de la direction<\/li>\n<li>Les remplacements peuvent \u00eatre offerts selon la disponibilit\u00e9<\/li>\n<\/ul>\n<p>AMGA se r\u00e9serve le droit de d\u00e9terminer la valeur et la forme de toute compensation.<\/p>\n<ol start=\"10\">\n<li><strong> Modalit\u00e9s de paiement<\/strong><\/li>\n<\/ol>\n<p><strong>10.1 Obligation de paiement<\/strong><\/p>\n<p>Toutes les factures sont payables selon les conditions de cr\u00e9dit convenues ou, \u00e0 d\u00e9faut, sur r\u00e9ception.<\/p>\n<p>Tout retard de paiement peut entra\u00eener :<\/p>\n<ul>\n<li>la suspension des livraisons ;<\/li>\n<li>la mise en attente des commandes ;<\/li>\n<li>la limitation ou l\u2019annulation du cr\u00e9dit.<\/li>\n<\/ul>\n<p><strong>10.2 Litiges et retenue de paiement<\/strong><\/p>\n<p>Le client ne peut retenir le paiement des marchandises non contest\u00e9es.<\/p>\n<p>Tout litige doit \u00eatre soumis dans les d\u00e9lais applicables et ne suspend pas les obligations de paiement, sauf autorisation \u00e9crite d\u2019AMGA.<\/p>\n<ol start=\"11\">\n<li><strong> Droit d\u2019inspection et de v\u00e9rification<\/strong><\/li>\n<\/ol>\n<p>AMGA se r\u00e9serve le droit de :<\/p>\n<ul>\n<li>inspecter tout produit faisant l\u2019objet d\u2019une r\u00e9clamation ou d\u2019un retour ;<\/li>\n<li>exiger des preuves (incluant des photos) ;<\/li>\n<li>refuser ou ajuster toute r\u00e9clamation selon les r\u00e9sultats de la v\u00e9rification ;<\/li>\n<li>rendre la d\u00e9cision finale quant \u00e0 l\u2019admissibilit\u00e9 et \u00e0 l\u2019\u00e9mission de cr\u00e9dits.<\/li>\n<\/ul>\n<ol start=\"12\">\n<li><strong> Transfert des risques et responsabilit\u00e9s<\/strong><\/li>\n<\/ol>\n<p>\u00c0 la compl\u00e9tion de la livraison :<\/p>\n<ul>\n<li>la propri\u00e9t\u00e9 et les risques sont transf\u00e9r\u00e9s au client ;<\/li>\n<li>le client assume l\u2019enti\u00e8re responsabilit\u00e9 de l\u2019entreposage, de la manipulation et de l\u2019\u00e9tat des produits.<\/li>\n<\/ul>\n<p>AMGA n\u2019est pas responsable de toute d\u00e9t\u00e9rioration survenant apr\u00e8s la livraison.<\/p>\n<ol start=\"13\">\n<li><strong> Exceptions<\/strong><\/li>\n<\/ol>\n<p>Aucune exception aux pr\u00e9sentes conditions n\u2019est valide sans une approbation \u00e9crite d\u2019un repr\u00e9sentant autoris\u00e9 d\u2019AMGA.<\/p>\n<ol start=\"14\">\n<li><strong> Principe directeur<\/strong><\/li>\n<\/ol>\n<p>La pr\u00e9sente Entente repose sur un contr\u00f4le strict de la s\u00e9curit\u00e9 alimentaire, de l\u2019int\u00e9grit\u00e9 des produits et de la responsabilit\u00e9 financi\u00e8re.<\/p>\n<p><strong>Aucune autorisation = aucun retour = aucun cr\u00e9dit<\/strong><\/p>\n<p><a href=\"https:\/\/alimentsamga.com\/wp-content\/uploads\/2026\/04\/AMGA-TERMES-ET-CONDITIONS-EN_FR.pdf\"><strong>Cliquez ici pour t\u00e9l\u00e9charger les conditions g\u00e9n\u00e9rales, les signer et nous les renvoyer.<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Champ d\u2019application Les pr\u00e9sentes conditions (\u00ab Entente \u00bb) r\u00e9gissent l\u2019ensemble des ventes, livraisons et transactions entre Aliments AMGA (\u00ab AMGA \u00bb) et ses clients. En passant une commande, en acceptant une livraison ou en recevant des marchandises, le client reconna\u00eet avoir pris connaissance de la pr\u00e9sente Entente et accepte d\u2019y \u00eatre li\u00e9. Aucune d\u00e9rogation n\u2019est ","protected":false},"author":440,"featured_media":11787,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[31],"tags":[],"class_list":["post-11780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ALIMENTS AMGA \u2013 CONDITIONS DE LIVRAISON ET DE RETOUR - AMGA<\/title>\n<meta name=\"description\" content=\"CONDITIONS DE LIVRAISON ET DE RETOUR\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alimentsamga.com\/fr\/conditions-de-livraison-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ALIMENTS AMGA \u2013 CONDITIONS DE LIVRAISON ET DE RETOUR - 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